I help organisations turn complex IT, projects, data and business processes into practical solutions. My background combines service delivery, IT projects, business & data analysis, practical scripting, web development and team leadership.
Service quality, operational coordination, incident and escalation management, suppliers, support teams and practical IT operations.
Project coordination, implementation, migration, testing, stakeholder alignment and keeping technical and business teams moving in the same direction.
Business and functional analysis, data processing, workflow analysis, requirements, practical scripting and translating complex information into useful solutions.
Project Coordinator / Service Delivery Manager in a growing internet service provider. Coordinated projects with suppliers and IT/development, led service desk operations, trained staff and managed customer and technical escalations.
Led a 120-person service desk and built a 30-person second-line technical support team. Developed technical analysis procedures and a knowledge system that, according to the original project record, reduced analysis time by 75%.
Worked on multiple IT and telecommunications assignments, with BBned as the largest. Developed and implemented an incident management process for broadband connection delivery, trained employees, structured technical incident analysis and coordinated external parties. Other assignments included networks, websites, a personnel information system and e-commerce solutions.
Delivered consultancy and implementation projects involving IT infrastructure, business applications, intranets, ERP and workflow analysis. Worked with Concorde XAL, Exact and Windows NT, coordinated network migration, helpdesk support and SLAs.
Built and maintained WordPress and WooCommerce sites, developed a dedicated WordPress plugin, migrated Drupal to WordPress and created practical PHP/Python solutions for data processing and business tasks.
Entrepreneurial work combining digital projects, data, video analysis and coaching. This provides a natural vertical niche for SportTech, digital coaching and performance technology.
I can work directly with technical teams and understand the practical realities behind systems, code, data and infrastructure.
I focus on the underlying process and the outcome, not technology for its own sake.
Years of leadership, coaching and training have made communication, knowledge transfer and adoption a core part of my work.
Available for European freelance assignments in IT service delivery, IT projects and implementation, business/data analysis, process improvement and technical consulting.